Friendly and professional

Good Service

I own a 2011 Subaru Forester. I have taken it to Scotts Auto Repair for its maintenance for years. All the people at Scotts, from the youngest to the managers, demonstrate strong ethical character and empathy toward each customer. They do not try to run up charges on unnecessary repairs or equipment. After you take your car in, once they have thoroughly checked it out, they call to consult with you about what they have found needs to be done, leaving it up to you to approve or disapprove, or ask about alternative options. You dont have to wait and finally call them; they call you so that they can get to work right away on what the customer has agreed upon. This time, as usual, they got my car in the morning and it was ready that same afternoon, so that I didnt need to rent a car to get around. This time, that included the annual vehicle inspection. You always pass the inspection the first time, because they make sure first that the car will pass before the inspection. When I got my car back, I could tell that they had done the customary oil change, tire rotation, and fluid changes well, because my car started faster, sounded better, and drove more smoothly than before. The people at Scotts are highly competent, friendly, understand your needs, and work hard. Please see also the favorable review that I wrote for Scotts in July 2023, when the issues with my car were more complex.

I own a 2011 Subaru Forester. I have taken it to Scotts Auto Repair for its maintenance for years. All the people at Scotts, from the youngest to the managers, demonstrate strong ethical character and empathy toward each customer. They do not try to run up charges on unnecessary repairs or equipment. After you take your car in, once they have thoroughly checked it out, they call to consult with you about what they have found needs to be done, leaving it up to you to approve or disapprove, or ask about alternative options. You dont have to wait and finally call them; they call you so that they can get to work right away on what the customer has agreed upon. This time, as usual, they got my car in the morning and it was ready that same afternoon, so that I didnt need to rent a car to get around. This time, that included the annual vehicle inspection. You always pass the inspection the first time, because they make sure first that the car will pass before the inspection. When I got my car back, I could tell that they had done the customary oil change, tire rotation, and fluid changes well, because my car started faster, sounded better, and drove more smoothly than before. The people at Scotts are highly competent, friendly, understand your needs, and work hard. Please see also the favorable review that I wrote for Scotts in July 2023, when the issues with my car were more complex.

Work was performed exactly as expected and customer service was A+ as always!

Prompt and courteous service.

I would like to recognize ID and Nick for all they have done to take good care of my vehicles. The customer sevi e is something I have never experienced before. The recognize that the little things they do there will always bring repeat business. I truly appreciate that! I will be back!

Everyone was so accommodating. Great service. Reasonable price.

Price quoted to perform the repair was reasonable. Staff indicated part needed to be ordered (which was done very quickly), what was required and time-frame allocated. Everyone was easy to work with and the manager explained what was done after work was completed. The process went well, from beginning to end. Scott's provided service to take me home while work was being done and pick me up afterwards. Very pleased with the service provided and will use Scott's again for other services as needed.

Couple days ago, I had Scotts Auto staff (Rafael) change my oil and provide an overall maintenance check. As experienced over the years, Rafael and the other staff were very courteous, professional, and addressed me by name. I have never had any issue with them and really appreciate not only their honest assessments but their courteous rideshare service, this time by Eric. In past years, Scotts Auto mailed discount coupons and hopefully, that will resume. Thanks for consistently providing excellent service!